Frequently Asked Questions

Everything you need to know about your MINA BAIE purchase.

How long will it take to receive my order?

Standard domestic shipping typically takes 3 to 7 business days. You will receive a tracking number via email as soon as your order has been processed and shipped from our warehouse.

What is your return policy?

We offer returns on unused items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply, and final sale items are not eligible for return.

How do I clean and care for my bag?

For vegan leather, wipe with a damp cloth and mild soap. For full-grain leather, we recommend using a leather conditioner every 6 months to maintain its luster and prevent drying.

Do you offer international shipping?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Shop Pay and Afterpay.

Is there a warranty on MINA BAIE products?

We stand by our quality. All bags come with a 6-month limited warranty covering manufacturing defects in materials and workmanship.